We offer many services, as well as training and news for all of Palomar's computer & phone services. Please take a few moments to look through what we offer. If we can be of any assistance or guidance, please feel free to contact Kathy Davis, JoAnn Ellis, or Robert Sedillo. The IS Helpdesk, at helpdesk@palomar.edu or call #2140.

Any questions you have may be answered here. We have services for technical help, programming queries, and all telephone needs. Click on services and go to the department required.

Maintenance Schedule: The hardware and software used to support the Palomar College information systems infrastructure requires maintenance on a continuous basis. The Information Services (IS) maintenance guidelines are as follows:

• The Palomar College eServices system requires routine maintenance weekly and is NOT available from Sunday 10pm to Monday 6am. Otherwise it is available 24 hours a day.

• In order to minimize overtime cost to the district and inconvenience to system users, IS may perform maintenance during the following periods: 5pm to 7am on weekdays, and on weekends and holidays.

• If maintenance requires a system to be unavailable, IS will schedule the work during the following periods: 12midnight to 6am on weekdays, and on weekends and holidays. Affected system users will be notified in advance when a system is scheduled to be unavailable.

• In the event of an emergency, it may be necessary to disable services during work hours. Whenever possible, IS will notify affected users in advance.